Effective Date: September 25, 2025
Version: 2.0 | Last Updated: September 25, 2025
PRIVACY COMMITMENT
APEX Remote Operations LLC ("APEX," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy is a legally binding agreement that governs our collection, use, and protection of your personal information. By using our services, you explicitly consent to the practices described herein.
1. SCOPE AND CONSENT
1.1 Scope of Policy
This Privacy Policy applies to all information collected through:
- Our website at remoteops.ai and all subdomains
- Our AI-powered qualification and assessment systems
- Our educational platform and course delivery systems
- All communications with our team and automated systems
- Any other services or touchpoints we provide
1.2 Explicit Consent
By accessing our services, you provide explicit, informed consent to:
- Collection of personal and business information as detailed below
- Processing of data for qualification and educational purposes
- Storage of information for the periods specified
- Use of tracking technologies and analytics
- Recording of calls and video sessions for quality and legal purposes
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Personal Identifiers
- Full legal name and any business aliases
- Email addresses (personal and business)
- Phone numbers (mobile and business)
- Physical and mailing addresses
- Government-issued ID information (when required for verification)
Business Information
- Company name, structure, and registration details
- Industry, niche, and service offerings
- Current and historical revenue data
- Business model and operational structure
- Number of employees and contractors
- Years in business and growth trajectory
Financial Information
- Available capital and investment capacity
- Credit card and banking information (for payments)
- Financial goals and constraints
- Budget flexibility indicators
- Previous investments in business education
Qualification Data
- All responses to our AI qualification system
- Assessment scores and evaluation metrics
- Communication patterns and engagement levels
- Stated goals, challenges, and motivations
- Time availability and commitment indicators
2.2 Information Collected Automatically
Technical Data
- IP addresses and geolocation data
- Browser type, version, and settings
- Device information (type, OS, unique identifiers)
- Network information and ISP details
- Login timestamps and session duration
Usage and Analytics Data
- Pages visited and content viewed
- Click paths and navigation patterns
- Video watch time and engagement metrics
- Course progress and completion rates
- Feature usage and interaction data
- Error logs and performance metrics
Behavioral Tracking
- Response times and patterns in conversations
- Qualification stage progression
- Objection patterns and concerns raised
- Decision-making indicators
- Engagement quality scores
2.3 Information from Third Parties
- OAuth providers (Google) for authentication
- Payment processors for transaction verification
- Business verification services for due diligence
- Credit bureaus (with your consent)
- Public records and business databases
- Social media platforms (publicly available information)
3. HOW WE USE YOUR INFORMATION
3.1 Primary Purposes
- Qualification Assessment: Evaluate fit for our exclusive program
- Program Delivery: Provide access to educational content and resources
- Personalization: Customize learning paths based on your profile
- Communication: Send program updates, reminders, and support
- Payment Processing: Handle transactions and financial records
- Legal Compliance: Meet regulatory and tax obligations
- Security: Protect against fraud and unauthorized access
3.2 Analytical Purposes
- Improve our qualification algorithms and accuracy
- Enhance course content based on engagement data
- Optimize platform performance and user experience
- Develop new features and educational offerings
- Conduct aggregated market research
3.3 Legal Basis for Processing
We process your information based on:
- Consent: Your explicit agreement to this policy
- Contract: Necessity for program delivery
- Legitimate Interest: Business operations and improvements
- Legal Obligation: Compliance with applicable laws
4. INFORMATION SHARING AND DISCLOSURE
4.1 No Sale of Personal Information
WE DO NOT AND WILL NEVER SELL, RENT, OR TRADE YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES.
4.2 Authorized Sharing
We may share your information only with:
Service Providers (Data Processors)
- Supabase (database and authentication) - SOC 2 compliant
- Google Cloud Platform (infrastructure) - ISO 27001 certified
- Stripe/PayPal (payment processing) - PCI DSS compliant
- SendGrid (email delivery) - GDPR compliant
All providers are bound by data processing agreements and cannot use your data for their own purposes.
APEX Network Members
Only with your explicit opt-in consent, limited to:
- Name and business type for networking
- General location (city/state only)
- Areas of expertise for collaboration
Legal Disclosures
When required by law, court order, or to protect rights and safety, including:
- Compliance with legal process
- Protection of our rights and property
- Prevention of fraud or security threats
- Protection of public safety
4.3 Business Transfers
In the event of merger, acquisition, or sale of assets, your information may be transferred to the successor entity. You will be notified of any such change and your rights under the new ownership.
5. DATA SECURITY
5.1 Security Measures
We implement industry-leading security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication requirements
- Regular security audits and penetration testing
- Strict access controls and employee training
- 24/7 security monitoring and incident response
- Secure data centers with physical security
- Regular automated backups with encryption
5.2 Data Breach Notification
In the event of a data breach that may compromise your personal information:
- We will notify you within 72 hours of discovery
- Provide details of what information was affected
- Outline steps we're taking to remedy the situation
- Offer guidance on protective measures you can take
- Provide credit monitoring if financial data was compromised
5.3 Your Security Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Report any suspected unauthorized access immediately.
6. DATA RETENTION
6.1 Retention Periods
| Data Type | Retention Period |
|---|
| APEX Member Data | Indefinitely (lifetime membership) |
| Application Data (Rejected) | 2 years from decision date |
| Financial Records | 7 years (tax compliance) |
| Communication Logs | 3 years from last interaction |
| Technical Logs | 90 days (security purposes) |
| Marketing Preferences | Until opt-out + 30 days |
6.2 Deletion Procedures
Data is securely deleted using industry-standard methods including overwriting and cryptographic erasure. Backup systems are purged within 30 days of primary deletion.
7. YOUR PRIVACY RIGHTS
7.1 Universal Rights
Regardless of location, you have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request removal of your data (subject to legal requirements)
- Portability: Receive your data in a structured format
- Restriction: Limit processing of your data
- Objection: Object to certain processing activities
- Withdraw Consent: Revoke previously given consent
7.2 How to Exercise Your Rights
To exercise any privacy right:
- Email privacy@remoteops.ai with your request
- Include "Privacy Rights Request" in the subject line
- Provide sufficient information to verify your identity
- Specify which rights you wish to exercise
- We will respond within 30 days (or as required by law)
7.3 Verification Process
To protect your privacy, we will verify your identity before processing any request. This may include confirming information you've previously provided or requesting additional documentation.
8. JURISDICTION-SPECIFIC RIGHTS
8.1 California Privacy Rights (CCPA/CPRA)
For California Residents:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (with exceptions)
- Right to opt-out of sale of personal information (we don't sell data)
- Right to non-discrimination for exercising privacy rights
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information
To exercise these rights: Call 1-800-APEX-OPS or email privacy@remoteops.ai
8.2 European Privacy Rights (GDPR)
For EEA/UK Residents:
- All rights listed in Section 7.1 above
- Right to lodge a complaint with supervisory authority
- Right to withdraw consent at any time
- Right to object to automated decision-making
- Enhanced data portability rights
Our EU Representative: [To be appointed]
Our UK Representative: [To be appointed]
8.3 Other Jurisdictions
Residents of Nevada, Colorado, Connecticut, Utah, and Virginia have additional rights under state law. Contact us for jurisdiction-specific information.
9. COOKIES AND TRACKING TECHNOLOGIES
9.1 Technologies We Use
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Track usage patterns and performance
- Preference Cookies: Remember your settings and choices
- Pixel Tags: Track email opens and link clicks
- Local Storage: Store preferences and session data
9.2 Managing Cookies
You can control cookies through:
- Browser settings (may impact functionality)
- Our cookie preference center (when available)
- Third-party opt-out tools (for analytics)
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent for transfers
- Technical and organizational security measures
11. CHILDREN'S PRIVACY
Our services are strictly for individuals 18 years or older. We do not knowingly collect information from children. If we discover we have collected data from someone under 18, we will delete it immediately. Report any concerns to privacy@remoteops.ai.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do:
- The "Last Updated" date will be revised
- Material changes will be notified via email
- We may require re-acceptance for significant changes
- Previous versions will be archived and available upon request
13. CONTACT INFORMATION
APEX Remote Operations LLC
Privacy Inquiries:
Email: privacy@remoteops.ai
Phone: 1-800-APEX-OPS
Response Time: Within 30 days
Data Protection Officer:
Email: dpo@remoteops.ai
Mail: [Address to be provided]
Supervisory Authorities:
You have the right to lodge a complaint with your local data protection authority. We will cooperate with any investigation.
YOUR PRIVACY IS OUR PRIORITY
This Privacy Policy reflects our commitment to protecting your personal information with the highest standards of security and transparency. If you have any questions or concerns, please don't hesitate to contact us. Your trust is essential to our relationship.